2026 edition
The world’s first open-source index of customer support in healthcare.
We rated the top healthcare organizations on what their patients and members say in public, how easy it is to reach a person, and whether they invest in the people who answer. Find yours and get the full report printed at HLTH 2026.
Among the 100 organizations rated
How it works
Your report, in your hands at HLTH.
Find your organization
Search the healthcare organizations attending HLTH 2026. Top 100 organizations see their tier and bells right away.
Request the full report
Five criteria, the evidence behind every number, and what would move you up a tier. Add up to three competitors and we print theirs too.
Get it in your hands
Pick up your printed reports at HLTH booth 4118. After the conference, we email you the full Top 100.
The method
How the 100 were chosen.
We’ve evaluated every organization at HLTH 2026 and ranked the ones that serve patients and members on public evidence alone.
organizations vetted
Every attendee, exhibitor and speaker on the HLTH 2026 lists, sorted into those that deliver care and those that do not.
serve patients or members directly
Health plans, health systems, clinics, pharmacies, telehealth and digital health: the organizations whose customers leave reviews and call support.
criteria, one score
What patients and members say, how easy it is to reach a person, investment in the team, hours and languages, and consistency.
The 100 with the strongest public evidence of great service made the list.
The ratings
Three bells. Only the top 5% earn them.
A bell is earned on evidence anyone can check: what patients and members say, how reachable you are, and whether you invest in the people who answer. Like a star, it is never bought, and nobody gets a thumb on the scale.
Every organization in the Top 100 also gets a tier and a score out of 100, and both come from its place: a score of 70 ranks at or above 70% of the healthcare organizations we rated. S, A and B match three, two and one bell.
- S95 to 100
- A80 to 94
- B50 to 79
- C25 to 49
- D0 to 24
How we rate
Five criteria, read from the outside like a customer would.
We read only what is public: reviews, job posts, help pages and the company's own LinkedIn. No additional influencers.
Voice of the customer
Ratings and the words customers use, and which way they moved this year.
Reachability
Can a customer get a person? Which channels, which hours, how many clicks.
Investment in the team
How often and how fast negative reviews get a public reply.
Coverage
Weekends, after hours, languages, and whether they match where customers are.
Consistency across review platforms
Do ratings agree on Trustpilot, the App Store, Google Play, Google reviews and the BBB, and hold steady month to month? Review platforms, not contact channels.
The CX 500 at HLTH 2026
The Top 100
| Rank | Organization | Bells | Tier | Score |
|---|---|---|---|---|
| The ranking could not be loaded. Reload the page. | ||||
The CX 500 at HLTH 2026
See the full Top 100.
Tell us who you are. We will print the complete ranking, every organization with its tier, bells and score, and have it ready for you at HLTH booth 4118.
Booth4118
Interested in learning more?
Stop by our partner booth at HLTH 2026, The Venetian, Las Vegas, Nov 15 to 18, and come say hello. Your printed reports will be waiting.