The tools behind good support.

Every category of customer-support technology and services in one place, from the help desk to the outsourcing partner, with the star ratings buyers already trust.

All tools

How this works

Ratings come from the reviewers, not from us.

The CX 500 rates companies on the support they give, in bells. It does not rate vendors. The stars here are theirs.

Where the stars come from

Each listing shows the public score on the review sites that cover it: sites such as G2, Capterra and Gartner Peer Insights for software, Clutch for service partners, and Trustpilot for the directories themselves. When a tool is reviewed on more than one site, the headline number is the average weighted by review count, and every source is linked.

What the sample size means

A 4.8 from six reviews is not the same as a 4.3 from six thousand. The count is always shown; treat anything under about 20 reviews as a first impression, not a verdict. Scores were last checked in and will drift from the live pages.

Who is listed, and why

Anyone can be listed, free, if a support team would plausibly buy or install the product. A person reviews every submission. Hugo sponsors the CX 500 and is marked as the sponsor wherever it appears. Sponsorship buys the banner and a pinned, labeled listing at the top of its lists; it does not touch a score.

List your technology

Built something support teams use?

Add it to the marketplace. Listing is free and takes a minute; a person checks it before it goes live, usually within a few days.

Software, services and outsourcing partners all qualify.
We pull your public ratings from the review sites; you don't need to send them.
No pay-to-rank. The only paid placement on this page is the sponsor's banner and pinned listing, both labeled as such.